Support Rules – Engagement Positive
Welcome to Hingagyi, where curiosity meets kitchen culture! We’re more than just culinary explorers — we’re a community built on respect, flavor, and the delight of shared discovery. Whether you’re here to ask a question about a recipe, troubleshoot a flavor fusion, or explore kitchen hacks that make life easier, we’re glad to have you. These Support Rules are designed to keep our responses thoughtful, our conversations smooth, and our entire community approachable and productive.
Founded by Zayric Orlandis and based right here in Dallas, Texas, Hingagyi shines a light on the diverse stories, traditions, and textures behind global cuisine. With features that explore Hinga flavors and traditions, clever kitchen hacks, and cross-cultural culinary know-how, we want this to be a space where problem-solving is paired with patience, and every support conversation helps build something better.
1. Purpose of Support
Our support channel is here to help you — the readers, cooks, learners, and food storytellers — get the answers and guidance you need to enjoy your Hingagyi experience. Whether you’re reporting a tech issue, asking for help with a page, or looking for clarification on an article, the goal is to resolve matters with fairness, calm, and clarity. Every interaction is a chance to improve our content and boost community trust.
Please remember: our team works human hours and solves human-sized problems. We aim to get you answers quickly, but always with care. That means we take the time to review your message, understand your concern, and respond with intention.
2. What We Support
You can contact us for help with:
- Issues accessing articles or downloading content
- Broken links or navigation that leads to nowhere
- Questions about the origin or cultural context of a featured dish
- Clarification on terminology, ingredients, or substitutions
- Suggestions for improving how we present information
If your message is less about a technical issue and more about ongoing collaboration or content contribution, we might ask you to redirect to the appropriate team — but we’ll always show you the path forward.
3. Respectful Communication
We believe kindness and clarity go a long way in getting things done. We treat every question with respect, and we ask that you do the same in return. If you’re frustrated — we understand — but support works best when approached in a tone that’s constructive rather than confrontational.
Our team is here to help. We won’t tolerate abusive language, insults, or threats. Messages that cross that line may be ignored or result in referral to moderation. The foundation of our support culture is calm, respectful dialogue. If it’s okay to say it in a dining room with family, it’ll probably work with us, too.
4. Response Times
Our support desk is active during regular business hours — Monday through Friday, 9 AM to 5 PM CST. We typically respond within 1–2 business days, though timing may vary depending on the complexity of the request. If your matter is urgent, please indicate that in your subject line, and we’ll aim to prioritize responsibly.
Even when we’re quick, we promise not to be rushed. You deserve a thoughtful response — not just a copy-paste solution.
5. How to Submit a Request
To get help, reach out directly to our support inbox at [email protected]. Provide the following when possible:
- A clear subject line that summarizes your concern
- Specific links or page titles where you experienced the issue
- Device or browser you’re using (if it’s a tech-related problem)
- Any screenshots or error messages that can help explain the situation
These details help us spend less time guessing and more time solving.
6. What Happens Next
Once we receive your message, a real person (no robots or recipes pretending to be people) reads and evaluates it. You’ll receive a reply or follow-up within our standard response window. If your question relates to cultural accuracy, sourcing, or ingredient use, we may consult one of our cultural contributors before providing a final answer to ensure we respond with both culinary and cultural respect.
If your inquiry overlaps with our editorial team, we may pass the message along to them — with your permission — so they can respond or take necessary steps.
7. Support Is Not for…
To keep the support desk responsive and relevant, please avoid using it for the following:
- Unsolicited promotions or advertising
- Critiques unrelated to our content or conduct
- Requests that violate copyright or ask us to re-share proprietary content
- Repeated submission of the same question across multiple pathways
We want to hear from you — but through the right channels and with the right intention.
8. Privacy and Responsibility
Your privacy matters to us. Please do not include sensitive personal information beyond what’s necessary for us to resolve your issue. Any message you send is reviewed for relevance and recorded only as needed for support tracking.
To learn more about how we protect and use your data, we welcome you to review our Privacy Policy.
9. Founder’s Commitment
Our founder, Zayric Orlandis, envisioned Hingagyi as a place where culinary tradition and community storytelling intersect. That same vision applies to how we manage support: with care, with clarity, and always with the desire to make your experience better each time you reach out.
10. Address & Operating Hours
Mailing Address: 2660 Romines Mill Road, Dallas, Texas 75204, United States
Operating Hours: Open Monday to Friday, 9 AM–5 PM CST
Phone: +1 214-677-8005
Final Word
Support at Hingagyi isn’t just about fixing mistakes or clarifying content — it’s about building trust and strengthening the experience of everyone who cooks, reads, and learns with us. So thank you — not just for reaching out, but for doing it in the spirit of curiosity, integrity, and grace.
If you experience any difficulty or just need direction, write to us at [email protected]. We’re ready to help—one respectful exchange at a time.